Knowledge Base
Have a question, or need some assistance? Below you will find a list of all our help articles, which should answer almost anything you can think of. If you still need help you can contact us using the link below.
Orders
- ★ How do I check my order status?
- How do I confirm my order went through?
- Why was I charged twice (or multiple times) on my statement?
- Corporate bulk discounts and retailer wholesale sales
- Can I track my order?
- What is a pre-order?
Shipping
- ★ Can I change my shipping address?
- ★ What is ShipGuard Shipping Protection?
- ★ How do I qualify for flat-rate shipping?
- ★ Can I ship to more than one address?
- ★ Can I pick up my order instead of having it shipped?
- Tracking shows my package was delivered, but it wasn't. Why?
Returns
Online Photo Submission
General
Still have questions? Contact us!